Returns

Every piece at Antique Allure Club is one of a kind and pre-owned. If a piece isn’t right for you, you can send it back within 14 days of delivery, wherever you live, without giving a reason.

14 days

From the day you receive your order

No reason needed

For every customer, in every country

Full refund

Price of the piece and original delivery cost

Return postage

Paid by you, or by us if the piece is not as described

Start a return

Prefer email? Write to info@antiqueallureclub.com with your order number and the piece you are returning, or use the model withdrawal form at the bottom of this page. Any clear message works.

How it works

1. Tell us within 14 days of delivery, using the form above or by email. If your order came in several parcels, the 14 days start when the last one arrives.
2. Pack it securely, ideally in the original packaging, with all tags, cases, dust bags and accessories it came with.
3. Send it within 14 days of telling us, to the address below. We recommend a tracked service; keep your proof of postage until your refund arrives.
4. Share the tracking number by replying to our confirmation email.

To meet the deadline, it is enough to send us your message before the 14 days have passed.

Return address

Antique Allure
Kobierzycka 10
52-315 Wrocław
Poland

Sending from outside the EU? Mark the customs declaration as “Returned goods” and add your order number. This helps the parcel clear customs without delay.

Picked up in Wrocław? You can also return a piece in person, by appointment: write to us and we agree on the time. The 14-day deadline is met when you tell us.

Refunds

• We refund the price of the piece and the original standard delivery cost you paid.
• We refund without undue delay and no later than 14 days from the day we receive your notice. We may wait until the piece is back with us or until you send us proof that you have shipped it, whichever comes first.
• The money goes back by the payment method you used, unless you expressly ask us to use another one. You pay no fees for the refund.
• We do not charge restocking fees.

If you return part of an order with several pieces, we refund the price of the returned pieces; the original delivery cost is refunded only when the whole order comes back.

Return postage

You pay the cost of sending the piece back to us. If the piece is not as described or we sent you the wrong piece, we pay for the return instead.

Condition of returned pieces

You may examine a piece as you would in a shop: try it on, check the fit and look at the details. Please don’t wear it outside, wash, alter or damage it, and keep all original tags and any security tag or seal attached.

If a piece comes back worn, damaged, or with its tags or seal removed, the law allows us to reduce the refund by the loss in value caused by that handling. We will always contact you and send photos before we make any deduction.

Not as described

Our pieces are vintage and pre-owned. Normal signs of age and wear that are described in the listing or visible in its photos are part of a piece’s condition.

If a piece has a fault we did not disclose, or differs from its description, use the form above (reason “Not as described”) or email us with photos. This is a complaint under Polish and EU consumer law, separate from and in addition to your 14-day right of withdrawal:

• We reply to every complaint within 14 days of receiving it.
• Because every piece is one of a kind, a replacement is usually not possible. Depending on the case, we offer a repair, a price reduction or a full refund, as the law provides.
• We cover the return postage.
• As the seller, we are liable for a lack of conformity that exists at delivery and becomes apparent within two years of delivery.

Authenticity

Every piece is authenticated in-house by our team before listing. If an independent authentication service concludes that a piece you bought from us is not authentic, send us their written report. We will refund the full price, the original shipping and the cost of returning the piece to us.

Damaged in transit

If your parcel or piece arrives damaged, please email us within 48 hours of delivery with photos of the piece, the packaging and the shipping label. This lets us file a claim with the carrier quickly. It does not limit your statutory rights.

Duties and taxes on returns

Import duties and taxes charged outside the European Union are paid to your customs authority or the carrier, not to us, so we cannot refund them. If you paid import charges, you may be able to reclaim them from your customs authority or the carrier when you return a piece; please check with them. US orders up to US$2,500 have no import duties to reclaim: we prepay them.

Exchanges

Every piece is one of a kind, so we do not offer exchanges. Please return the piece and place another order.

Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract. You can copy it into an email.

Contact

Dmytro Tabachnyi – GWS (Antique Allure)
Kobierzycka 10, 52-315 Wrocław, Poland
NIP 7011179414, REGON 527190930
info@antiqueallureclub.com · +48 733 228 254

This policy does not affect your statutory rights as a consumer.