FAQ

We are based in Wrocław, Poland, and ship worldwide.

Every piece is vintage or pre-owned and one of a kind. Each listing describes its condition, gives a grade and shows the piece in our own photos, including any signs of age or wear.

Excellent: minimal signs of age or wear. Very Good: minor age-related imperfections. Good: visible wear consistent with age and use. Fair: significant wear but structurally sound.

By hand, with a tolerance of about 1–2 cm. Vintage sizing can differ from modern sizing, so please compare the measurements with a piece you own.

No. Brand names are trademarks of their owners; we are an independent reseller of pre-owned and vintage pieces and are not affiliated with or endorsed by the houses we carry.

Every piece is authenticated in-house by our team before listing. If an independent authentication service concludes that a piece is not authentic, send us their written report and we refund the price, the original shipping, and your return postage. See Returns.

Yes, by appointment. Write to us and we confirm the time and place by email; pickup and returns in person work the same way.

We dispatch within 1–2 business days. Time in transit depends on your country: for example 2–6 business days to most of the European Union and 5–16 to the United States and Canada. See all countries on our Shipping page.

Shipping is charged once per order and depends on the destination and the parcel weight. Most orders cost, for example, US$10 within Poland, US$25 within most of Europe, US$27 to the United States and US$29 to Australia. The exact cost is shown at checkout before you pay.

No, for orders up to US$2,500: we prepay US import duties, so there is nothing to pay on delivery. For larger orders we contact you before dispatch to arrange customs clearance.

Yes, for orders with an item value of US$185 or more, because of UK VAT rules for parcels up to £135. Import VAT, any duties and carrier handling fees are paid by the recipient. Northern Ireland is not affected.

Yes. Every parcel is tracked from dispatch to delivery, and we email you the tracking number as soon as it is on its way.

Yes. Free personal pickup in Wrocław is available for orders with a Polish address: choose “Local pickup – Wrocław” at checkout. Pickup is by appointment: we email you to agree on the time and place.

Because of international sanctions and restrictions, we do not ship to Russia, Belarus, North Korea, Iran or Syria.

Your order travels at our risk until it is delivered. If tracking has not moved for several days, write to us and we open an inquiry with the carrier; if the carrier confirms that the parcel is lost, we refund you in full, including shipping.

Yes. You can return any piece within 14 days of delivery without giving a reason, wherever you live.

Use the return form on our Returns page, or email us your order number and the piece. We confirm by email straight away.

You do, unless the piece is not as described or we sent you the wrong piece; then we pay.

Within 14 days of your return notice, including the original standard delivery cost, by the payment method you used. We may wait until the piece is back with us or you send proof of postage.

Every piece is one of a kind, so we do not offer exchanges. Please return it and place another order.

No. You can check out as a guest.

We accept the payment methods shown at checkout. Currently these include major credit and debit cards, PayPal, Apple Pay and Google Pay, and for Polish customers BLIK and Przelewy24.

Prices are shown in US dollars by default. You can switch to euros with the USD / EUR switch on the site.

Yes. Use “Ask about this piece” on the piece’s page or our Contact form; our team answers personally.

English, Polish, and Ukrainian — by email, through the contact form, and on WhatsApp (Mon–Fri, 10:00–18:00 CET).

Enter your email in the footer or on our Email signup page and confirm the link we send you. Every email has an unsubscribe link, and you can write to us at any time.